Last updated: November 2, 2026
Who this policy covers
This policy explains how NorthRoute Transport Alliance (“we”, “us”) handles personal information collected through this website, our membership programs, events and training. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Information we collect
- Contact details such as your name, company, job title, email and phone number
- Membership and billing information
- Course registrations and training records
- Messages you send us through forms or email
- Technical information such as browser type and pages visited
How we use it
- Responding to your enquiries
- Providing membership services, training and events
- Sending newsletters and updates you have signed up for
- Improving our website and services
- Meeting legal and accounting obligations
We do not sell your personal information.
Consent
We collect and use your information with your consent, which may be express (for example, ticking a box on a form) or implied by your relationship with us. You can withdraw consent at any time by contacting us. You can unsubscribe from emails using the link in each message.
Sharing your information
We share information only with service providers who help us operate, such as email, payment, event and form-processing services, and only as needed. These providers must protect your information. We may also disclose information when required by law.
Cookies and third-party services
This website may use essential cookies. It loads fonts from Google Fonts and an embedded map from Google Maps, which may collect technical data such as your IP address under Google’s own privacy policy. If we add analytics in future, we will update this policy.
Security and retention
We use reasonable physical, technical and administrative safeguards to protect your information. We keep personal information only as long as needed for the purposes described, or as required by law.
Your rights
You may ask to access or correct the personal information we hold about you. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Contact us
NorthRoute Transport Alliance
Attn: Glenda Reeves
2150 Lakeshore Road, Suite 300
Burlington, ON L7R 1A3, Canada
Email: gleneves30@gmail.com
Phone: +1 (810) 620-4562